Ashley Home Store - Courtenay, British Columbia

Sherry P.

Shakshi Sharma at Courtenay's Ashley's Furniture was patient and considerate with my family as we considered investing in the furniture they sell. She was informative and got back to us quickly through email with estimates and even offered other suggestions. I appreciated her soft and calm demeanor. We got our furniture the day before yesterday and she checked in on us this morning. I don't know any other furniture store that checks in to see how we are liking. That, to me, speaks confidence in their product! Our bedroom set is beautiful and perfect for us ❤️

Ruby M.

I am speaking as “we” since it is my husband and I who share this view.

The first time I met Sakshi I was impressed by her perceptiveness and warmth. She totally understood what I was conveying to her without missing a beat and she immediately adapted to my approach.
The next time we both came to see the furniture and we agreed in our opinion of her. We appreciated so much about her: her unfailing patience, her knowledge of the product and her willingness to go over it all many times.
After our fourth or fifth visit we were able to make an informed decision and choose something with which we are very comfortable.
We appreciate all her work and understanding on our behalf and we would not hesitate to recommend your store and certainly Sakshi.

Susan P.

I recently had the pleasure of buying 2 couches and a bed from Ashley’s in Courtenay and I can confidently say it was one of the best retail experiences I've ever had. I was helped by friendly staff who were genuinely eager to assist me in finding the perfect pieces for my new home.

What truly stood out was their willingness to go above and beyond. Not only did they take the time to understand my style and needs, but they also offered personalized recommendations that perfectly matched my vision.

The delivery service was equally impressive. The team arrived to a foot of snow unexpectedly but still handled my items with care, and went the extra mile by setting everything up exactly where I wanted it. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process.

Overall, I highly recommend Ashley’s to anyone in search of quality furniture and exceptional service. They truly made my shopping experience enjoyable, and I will definitely be returning for future purchases!

Joanne G.

Great service from the purchase to the delivery. Our sales person, Sam, was attentive - yet gave us the space we needed. They were delivered with care and attention from the delivery contact on the phone to when the two of them arrived at our home. So efficient and considerate of our home. Well done Ashley Team!!

Carin T.

Sakshi at Ashley Home Store in Courtenay, BC is by far the best sales person I have ever had. She acknowledged me as soon as I walked in the store, explained things to me, and allowed me to wander around. If I had a question, Sakshi was there to answer it. She was in no way overbearing, but was available if I needed her.
She sold me two beautiful recliners, and I will definitely go back to get my end tables and bar stools.
Thanks Sakshi for the excellent service!!!

Kristen Y.

We went into Ashley Furniture in Courtenay, BC to buy a couch. Usually we don't like going to these places as the pressure from sales people is brutal and annoying. However, we met Rick Nelson the floor sales person and he was lovely, zero pressure and super helpful! We purchased a super comfy couch that we love. We would definitely go back and purchase from Rick. Highly recommend.

Derek A.

I appreciate the on floor service, help me find the perfect chair for my needs.
Order took for ever but that was the chair companies issue not the Ashley Furniture store. Although due to the long wait time that occurred a phone call or follow up would have been nice. In the end very happy with purchase thanks again.

Valley B.

I recently visited the store to look for a chaise-style sofa bed. Rick was extremely helpful and clearly understood my needs. I am pleased with the product I have ordered and feel that the price was fairly reasonable. Thanks, Rick. Looking forward to seeing my sofa bed soon!