H. Williams Jewellery - Stoney Creek, Ontario

Lynda R.

I’ve been bursting to write my review since my husband and I picked up the one solitaire ring we had H.William Jewellers design for me last month. From the first moment we stepped into the store, we were greeted by Renee who gave her full attention to us. She listened to our vision for the diamond and she carefully showed us the many visions of ring bands that would enhance the diamond. Her professional knowledge, expertise, and exceptional listening to our vision lead to the most beautiful creation where the diamond became the star! Renee and the staff were so friendly and you could tell that they are customer focused. I would recommend
H William Jewellers for creating your personal deigns or for purchasing any of the high quality of beautiful jewelry they sell. Thank you for an amazing experience. I know my husband and I will be back to create our next project.

Pheonix161 C.

So let me start by saying I have been doing business for over 7 years, and can I tell you that, the store and the jewelry is broken, I places, Today I went in to pick up my jewelry from repair, I had a bracelet that was broken in one spot, I had paid for repair to be done on the bracelet, my instructions to Carter were to Sauder both ends of the bracelet so it would not have to option to open it would just be a solid round bracelet, after picking it up and getting home I realized it was not done, I returned to the store the today and I explained to Piage who say the notes and understand what happened, she then went to Sam and explained to her what happened, Sam then said that the one spot the worked on was difficult and that it took multiple sanders, the moment she started making up all the reasons to not refund me for the work that was not. Done, I have had multiple issues over the years however I have always returned because I have a good relationship with Dina, today was my last straw, I run on principle and you don’t charge to do something, don’t do it and refuse to refund the clients money, Sam was very defensive from the moment she saw me, she was rude and very condescending, I have spent thousands with H William jewelry, I hate to say it but the way she interacted with me and the way she interacted with another customer that came in was night and day, my advice if you are looking for honesty and transparency Don’t go there, there are many other stores in Hamilton that will be honest and credible. Sam need to be removed from the from the front line of serving customers.

Paul S.

When you sell someone a piece of jewelry and your debit credit machines are not working..08/02/24… i returned the next day to finish the sale of such said jewelry but you increased the price?. How?. Why?. Were done..buyer beware.horrible sales managers.go to Charm..see Toni…never an issue with her..one star at best..stay away..

Joshua S.

Renee went above and beyond for my fiancé and I. She is super friendly and knowledgeable at what she does.

Alexis O.

The girls were very nice but what an inconvenience and disappointment this visit was. I came here to get my grandmothers ring fixed after she passed. I was told how they were going to fix it and got a quote. We went forward with the repair. I was so excited to be able to wear her ring but they called me back a day later saying they were mistaken on how the ring needs to be fixed and the price jumped up an additional $100.

Response to the owner: Communication was not key here. I explained to the ladies I had never been in this situation before of appraising and repairing jewellery. It would have been nice if they explained that it was an estimate and that the goldsmith may make other suggestions on how to repair the ring. But they didn’t, they only explained how it would be repaired and I said okay let’s go for it and they said they would send it off for repairs and gave me the bill and told me to pay when I picked it up.

Austin T.

Amazing service from the staff working on Feb 4th! Can’t recall all of their names but Renee and the team were all accommodating. Helped our family out in a time of need and we are grateful, we will be back!

Taylor M.

I Would not recommend this place if you have dark skin 👎🏾 the very rude blonde woman took one look at me and decided right then she didn’t want to do business with She barely looked at what I brought in.

Colleen O.

Horrible absolutely horrible. I would not recommend this “jewellery store” to anyone. I took an engagement ring and wedding band that was fused together to get separated. I wanted to make a pendant. The rings were in fact separated but the engagement ring was poorly done there was a blob of metal and rusty looking marks on the inside of the ring. The staff was incredibly rude and not helpful at all.

These people are the absolute worst. Ignorant and useless. I’m extremely upset at this situation. I also had to pay the full fkn price.

DO NOT GO HERE BEWARE!!