Heirloom Linens - Victoria, British Columbia

Michelle G.

I purchased a fitted sheet and duvet cover that I absolutely love. I shipped from BC to Ontario (free shipping) and it arrived quicker than expected. The quality of both products is excellent, I had a great night's sleep. And I'm happy to be supporting a Canadian company and clearly labelled Canadian products!

Michael R.

Heirloom Linens is a terrific place to shop! They offer good variety, high quality goods and great pricing. Over the years I have found the staff to be very helpful as well as knowledgeable about their products. I recently purchased a duvet set and several Egyptian cotton towels using their on-line shopping option, and once again received excellent customer service.

Bill T.

It was the only place we could find that stocked the Bamboo Pillows. It was easy to place the order and the shipping cost was very reasonable. Shipment was delivered within a few days.

Jan H.

Wonderful local company. Purchased Canadian made Dusseldorf down over latex pillow. High quality craftsmanship and very comfortable.

Barb M.

LOVE the Cole duvet cover I recently purchased for our guest bed from Heirloom Linens. I have been a customer for many years and once again had a great shopping experience with Kristen. I appreciate the personalized service!

Cyssane

We bought the Meridian style quilt from Heirloom Linens, and we couldn't be more pleased. Gorgeous quilt, thick and cozy, very well-made. Looking forward to snuggling under it on those cold winter nights.

Sarena

Heirloom Linens is bedding galore! This store carries a variety of beautiful duvet covers, inserts, sheets, home decor, and gifts.

When I first shopped here in November of 2023, I purchased a wool duvet, quilt duvet cover, and matching shams. I was impressed with the quality of the duvet, as it keeps me warm throughout the night, without making me overheat. The Brunelli duvet cover and shams were absolutely stunning, and I enjoyed the thickness and texture of the bedding. However, after washing the duvet cover and shams, I noticed that the dye had transferred into my dryer, stained a white pillowcase, and also became faded in some areas.

While no fault of Heirloom Linens, I decided to send an email to Brunelli themself to let them know about the quality issue of this particular duvet cover and its matching shams. Customer service directed me to email Heirloom Linens and that the owner would take it from there. As such, I informed Heirloom Linens of the situation, and I was told to bring the duvet cover and shams into the store.

When I arrived at the store, I met with the owner, who took a look at the bedding and acknowledged my concerns. She was friendly, attentive, and kind. She agreed that there must have been a quality issue with this particular batch of bedding. She allowed me to browse the other duvet sets, and even helped me by showing me one that I ended up liking. She laid out the duvet cover so that I could see the full design and decide if it would match with my bed. I chose to go with the one she recommended!

At checkout, she processed the exchange and apologized for the inconvenience by offering me 20% off, which led to an unexpected refund onto my card. This was a genuine, refreshing gesture by the owner, and I am so pleased with the customer service she provided me. The owner truly went above and beyond in resolving the issue.

Heirloom Linens has gained my loyalty for 2 reasons:
1. The exceptional customer service provided; and
2. The beautiful and unique bedding they carry (that are also Canadian brands!).

I recommend this store to anyone seeking to pamper their sleep experience, as well as to enhance the look of their bed(room). I will definitely be a returning customer!

Rob C.

Recently our electric blanket finally stopped working properly and at the recommendation of Heirloom Linens staff we switched to a heating pad. We were doubtful at first and thought that it would not be as good. Much to our surprise a heating pad is even better. It is nice to not have that extra weight on top and the pad just "feels" better. The knowledgeable, friendly staff were very helpful and patient with all our questions. We have shopped for linens here for years and they really do have a huge selection of wonderful products.