RONA Smiths Falls - Smiths Falls, Ontario

Nancy R.

Going into Rona has been an awesome experience. Staff were friendly and knowledgeable . I also found a diamond in the rough. His name is Brian. He went above and beyond to answer my questions,he listened to me and knew exactly what I needed. I have been in retail for 27+ years, (management)so when I see wonderful customer service I believe in giving credit when credit is due. He was so humble and said "just doing my job". Just wanted you to know that he is truly an asset to the Rona team. The world is a better place because he's in Sincerely
Nancy Reilly

jeff D.

We bought a house we are doing a full gut and reno on, stopped in to look at bathroom and kitchen items, web page said they stocked kitchen cabinets in the smiths falls store
But when i asked about the cabinets a girl at the desk showed me to a very small sample spot and went to get another guy to help us. She never came back or the guy, when I questioned again at the desk a guy, dont know his name but a big guy with alot of tattoos on his arm answered us by saying they do not stock cabinets and should try Carleton Place store or even bigger store in Kanata with no mention of like hey we can order for you maybe get you a sample or explain the features of the cabinets.

I am aware they did not know I have a fairly big project on the go of upwards of 50k
However that should not matter as service should be the same for everyone.

So I guess off to the other local store or home depot in CP and will not be dealing with Rona again

Amy J. J.

My mum and I had a wonderful experience shopping for appliances with the help of Audra! She did a wonderful job looking after us. Thanks so much!

Colin P.

Staff inside were friendly and very helpful. Yard staff quick to ensure you got you product and it was in good order. Yard was immaculate, no garbage, straps or other debris. Very impressive

AB R.

We have recently moved to Smiths Falls and have found the staff at Rona always accommodating from customer service to the delivery of our products. We give a high five to Victor and Jake who did an excellent job with our delivery, very professional and very friendly. Thank you!

T.C C.

I am truly disgusted with the customer service in this store. Every employee has a different answer about the products. Ordered specialty items which one person told would be at store in 2 weeks, a second person told me 4 weeks when I went back after the 2 weeks I ended up waiting 5 weeks. When calling the store to ask about products and my order I was told they would call me right back. I would then have to call them back a few days later because I wouldn't hear back from them. This happened numerous times. I have spent thousands in this store in the last 2 to 3 months and when I went to return a few items I was told I had to come back later in the day because they couldn't refund me $70 they didn't have enough that early in the morning. Instead of being met with understanding of my frustrations when I voiced them and trying to figure out a solution I was met with hostility and yelling. I believe this store needs a revamp and serious customer service training. Dont waste your time! I will no longer be shopping here or recommending it. They would have gotten zero stars if Google would have allowed it

Steven S.

This morning at 07:12 am I ordered a nail gun, although the web site indicated that they had 2 in stock, due to COVID-19 I expected it could take a couple of days to fill the order but I was surprised to get an email at 08:26 the same day to say that the order was ready for pickup. Thanks that’s was fantastic service!

Scotty R.

Purchased 10 pavers from here, got home and realized carleton place rona had them a dollar cheaper. Poped back into the store to discuss as i needed 4 more. Was told that they could match the price on the additional 4 pavers but the ten i bought would not be price matched. Had to return the ten and headed over to Rideau Home Hardware where i paid 2 dollars less a stone. Rona Smiths Falls has a couple of entitled craby old men for managers. I will be avoiding supporting this site. You could have done alot better Rona.