Eve M.

My experience with the Ontario Street store was incredible. I purchased a couch last September and purchased the extended 5 year full protection package. I’m sure glad I did because in February my 7 month old pup chewed 2 of the back cushions apart. I submitted a claim and wanted just the pillows replaced. I was advised that the couch I had purchased was discontinued and they couldn’t supply the replacement pillows. I got a FULL store credit for what I paid for the original couch. Ali was fantastic from the first call I made to the store, to helping me choose a new couch and a few extra things. They really do stand behind their products and I would advise anyone buying new furniture with a pup to purchase the extra coverage. Outstanding customer service!!!

Sarah H.

Jonathan was super helpful, he made my purchase seamless and easy! I cannot say enough about his wonderful customer service. Not only did I find exactly what I needed, the whole process took less than an hour and Jonathan made me feel like we were old friends! No pressure, no nonsense. He was honest from the start. I appreciate his candor.
Delivery was just as easy, the guys (sorry, I didn't catch their names, too excited!) were polite, quick and efficient. I will be returning!! Thank you!!

Linda R.

My husband and I are very pleased with our experience. Matt and Kyle were super helpful! They were attentive but not pushy at all. The process was easy and very reasonable. Delivery was within 2 days and the delivery guys were super nice! Overall very happy and would love to come back for future items.

Shane

I had a disappointing experience at Surplus Furniture and Mattress Warehouse in St. Catharines. On March 22, 2025, I visited to purchase a sectional couch with an ottoman. The staff offered to waive taxes if I put down a deposit, but since their debit/credit machine wasn’t working, they accepted my $20 cash. They assured me I could get a refund within 10 days if I changed my mind.

When I returned on March 27 for a refund, the manager, Ali, claimed he didn’t have cash and told me to come back another day. The next day, I called and spoke to Jonathan, who was extremely rude, mocked my request, and abruptly hung up on me. A few days later, Ali left a voicemail saying I could pick up my deposit. When I went in, Jonathan didn’t apologize or take accountability, instead trying to lie about what happened. His dismissive attitude showed they don’t care about making things right for customers.

I simply wanted my $20 returned as promised, but the unprofessionalism and dishonesty from Jonathan were unacceptable. I strongly advise caution when dealing with this location.

Elvis N.

I received first class service at Surplus Furniture, Ontario Street. I walked in to see what they had to offer and I was pleasantly by the quality of furniture available. Thank you Ali for spending almost three hours advising and serving me. We hope to enjoy the sofas and table lamps you helped select for us. Highly recommended!

sara H.

Came today to look at couches and we ended up leaving with a beautiful leather couch. Ali helped us and made our experience so comfortable and easy. We will definately recommend this place to everyone. Thank you again Ali for the best experience.

Victoria M.

My partner and I bought a full size sofa from Surplus. It didn't fit it in our apartment, and they let us bring it back. We used our store credit for the matching love seat. It was a very reasonable price and is very comfortable. Great experience over all!

shane H.

Surplus Furniture was able to work with me for a warranty process on a mattress I had previously bought from them. A couple bumps in the warranty process, but once I got ahold of the district manager Jamie, he was able to provide the customer service I was looking for.